Remote Access and Support
Premium Remote Support: All our Managed Network Services and Avast Cloudcare include Premium Remote Control. This enables the ability for our technicians to provide 24/7/365 Help Desk Remote Sessions, Diagnostics, Patches, Upgrades, and Troubleshooting.
Premium On Demand: For Those Customers Who Do Not Have Ongoing Current Managed Plans We Can Send a Support Link to Allow Temporary Remote Access With Your Permissions
Support Portal and Helpdesk: For ticket management and end user requests we can provide private access to our ticketing system so services requests can be sent via email at any time.